Case Studies25 May 2025
St Andrews Aged Care
Suze Forster | Chief Operating Officer
Industry: Aged Care
Scope of Work:
- Executive Coaching
- Executive Presence
The Opportunity
Identify, amplify and elevate Suze's leadership performance and potential, as part of St Andrews' broader Executive Leadership Team development program.
The Experience
Suze first met Gayle Pacchini in July 2024, as a participant in a two day offsite for St Andrews' Executive Leadership Team. The offsite put purpose at the centre of leadership, asking each ELT member to get clear on what they wanted to be known for, inside and outside the organisation. It kicked off six months of private, one to one executive coaching, and the impact went further than Suze had expected. Gayle had a knack for sensing exactly where and when to challenge Suze's assumptions, default thinking and the statements she made about herself, leading to a string of breakthroughs grounded in a rigorous look at the motivation behind her own words, and surfacing mindfulness as essential to leading with real intention.
“The Cappfinity Strengths Profile that Gayle coached me through was a catalytic turning point for spotlighting my realised strengths, tapping into my unrealised strengths, identifying my learned behaviours, and addressing my weaknesses. Through several intensive probative workshops, I gained a much keener understanding of my leadership style and, more importantly, my leadership values.”
What Changed
Understanding that her values fuel her investment in the teams she leads and the organisation she works for sharpened Suze's focus and gave her a clearer trajectory toward goals that actually mean something to her. For Suze, that's the real case for executive coaching: it builds great leaders and equips them to grow the next wave of leaders coming up through their own teams.
“If you have the makings of a good executive team and you want to develop them into an elite core driving force inspiring the rest of your organisation, externally led executive leadership coaching is an investment from which you'll gain an incalculable return. Gayle is the coach you want in your corner to shape your ELT into transformative, inspirational leaders.”
